FAQ: A briefing log signed with a secure electronic signature

How to make sure that an electronically signed journal is signed with a secure electronic signature if it is represented by a question mark?

If an electronically signed journal is displayed with a question mark, it does not mean that the journal is not signed with a secure electronic signature.

You can make sure that the journal is signed with a secure electronic signature on www.eparaksts.lv, in the section “CHECK or SIGN”.

What if there is a question mark instead of a signature?

If a question mark appears instead of an electronically signed signature, you need to make sure that Adobe Reader is configured correctly.

Actions to be taken:

- Open an electronically signed journal in Adobe Reader.

- select the "Edit" section;

- Select the "Preferences" section;

- Select the "Signature" section in the menu on the left and click "More" button in the "Verification" section;

- In the "Windows Integration" section both menus must be checked, i.e., both "Validating Signatures" and "Validating Certified Documents".

Which means of electronic identification can be used to sign a log?

An employee can sign a briefing log using the following means of electronic identification: • eID card • Smart ID • eParaksts mobile

Why did I fail to sign the briefing log using Smart-ID?

Signing a briefing log with Smart-ID requires a qualified Smart-ID account. This video (beginning from 2:20 min.) shows the sequence of actions required in order to have a qualified Smart-ID account set up - https://www.youtube.com/watch?v=Id2fDRkK6fs&t=140s

How do I know when to sign a briefing log?

Whenever you need to sign a briefing log, you will be notified by e-mail. In order to sign a briefing log, you will have to log in to the FN-Serviss online system.

Why do I get no notification and no verification code to my phone when trying to sign with Smart-ID, even though the system begins the countdown?

Such situations usually occur because the newly created Smart-ID account or an account set up when changing one's phone is of the Basic level, whereas the older qualified Smart-ID account has not yet been removed. Therefore, the system displays no error message, as it awaits a response from the qualified account, which is not active on the phone any more.
A Basic Smart-ID account can only be used for online bank transactions. In order to use "Dokobit" and the electronic signature, you need a qualified Smart-ID electronic signature account.
You can check the level of your account by opening the Smart-ID application by pressing the menu button in the top left corner and selecting "User Info", where you will see the "Account level".
If the level is displayed as Basic, you can upgrade your Smart-ID account to the next level using a number of ways:

  • Biometric identification– the simplest way to do this, remotely and within a few minutes. The upgrade is initiated by selecting the "Obtain a qualified account" option. We suggest you see this video manual (starting from 2:20 minutes).
  • Using an ID card;
  • Visiting a branch of Swedbank, SEB or Luminor bank.

If your account level is above Basic, please let us know which level is displayed in the Smart-ID app menu, and we will address the situation more closely.

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